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New Pregnancy Booklet with comprehensive information from the time of conception to giving birth.

‘Your pregnancy’ booklet has been designed by the CCG for women in NW London.  You are welcome to download the booklet at  www.bit.ly/pregnancybooklet  or alternatively pick up a copy at the surgery, subject to availability.​

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New Patients

We are currently accepting new NHS Patients.

 

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BABY CLINIC NEWS!

Our Child Health Immunizations Clinic are held every Tuesday from 11:15 am - 1:30 pm.

This service is for well children only, parents with unwell babies (vomiting, fever and diarrhoea) should  contact the surgery.

Your Child Health Immunizations GP is Dr Neil Gupta

Your Child Health Immunizations nurse is Sadia Awale (Locum Nurse)

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The GP's timetable is currently being updated, please select item number 10 on the right -hand side of the screen

Dr Neil Gupta our new trainee doctor working in the green team, alongside Dr Salpadoru.

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‘Your pregnancy’ booklet has been designed by the CCG for women in NW London.  You are welcome to download the booklet at  www.bit.ly/pregnancybooklet  or alternatively pick up a copy at the surgery, subject to availability.​

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Cervical Screening

Did you know…

Cervical cancer is largely preventable.

Cervical smear tests saves 5,000 lives a year in the UK.

Cervical smear test last five minutes but the impact of the test can last a lifetime.

Do you know…   

All women aged 25 to 64 who are registered with a GP are invited for Cervical screening.

If you have registered for GP online Access you can book your cervical smear test online or alternatively come into to practice a book at reception.

If you would like further information on Cervical Screening, pleas speak to the receptionist.

Did you know…

The Hub service offers Smear Screening appointments in the evening and at the weekend seven days a week, please ask at reception for more details.  

Cervical screening is a test to detect abnormalities that can be treated to prevent cancer developing. Being tested regularly (every 3-5 years) provides a high degree of protection against developing cervical cancer.
 

KPMC GP Access Policy

Kilburn Park Medical Centre Access Policy

This policy is designed to cover the normal processes for seeing a clinician. It is also intended to offer a safety net as identified by the patient participation group (PPG) such that we are able to accommodate patients whose needs cannot be met within the normal systems and procedures.

This will cover same day access, routine access and home visiting. This incorporates telephone and face to face access.


NON URGENT ACCESS

Pre-bookable appointments

These should only be booked with usual team and ideally usual doctor. They are the best appointments for frail patients, complex patients, and any patient who will need a double appointment. They may be the appointment of choice for patients with complex lives who need advanced warning of their appointment time.
Where a patient requests a double appointment this should be accepted.
They are routinely not available at short notice and are not intended to meet the needs of patients who require access within a week.
Weekend appointments can also be booked with a GP or practice nurse in a neighbouring practice. Please call 111 and ask to book an appointment with the ‘Kilburn Hub’.

Same day appointments

Appointments are available on the same day for patients who require timely access to a face to face consultation. Wherever possible these appointment should be with the usual doctor and if not the usual team.
Each doctor’s availability is published on the website and can be viewed in each waiting area. Patients who require access within a week should be advised which days their doctor works and how to access the available appointments.
Patients who require access that day should be offered an appointment with their usual doctor, usual team and if these are not available with another doctor. The patient should be offered the earliest convenient appointment.


URGENT ACCESS

Patients who need to be seen today should be offered a same day appointment as above OR a Hub appointment, depending on factors below:

SAME DAY APPOINTMENT                         HUB
Strong preference to see own GP                   Happy to see any doctor
Older person/frail                                         Young and usually fit
Needs to be seen early                                  Can be seen later in day
Has an admissions avoidance care plan          No care plan
Safeguarding concerns                                  No safeguarding concerns
Complex physical or mental health problem    Minor illness such as                                                                            cough/cold/urine                                                                                infection/tummy bug                                                                    

The following patients should not be turned away without seeking medical advice:

Chest pain
Shortness of breath
Collapse or fit
Bleeding or pain in pregnancy
Confused
Bleeding
Head injury
Patient looks unwell
Patient states have medical emergency

The following patients should not be turned away without discussing with a nurse:

Requesting smear
Requesting flu jab in flu season

Procedure when no same day appointments left

The receptionist should establish whether there is a health care need that day or whether it can wait until the usual GP can attend to it.

If same day health care need (not admin, results, or routine prescriptions) – this will go to duty doctor

If it can wait until the usual doctor can attend to it follow the following steps:

1) Advise the patient that you will notify the usual doctor
2) Ask the patient what time frame they think this needs to be dealt with
3) Ask the patient for their preferred number and whether there are any preferred times when they would be available to discuss with the doctor
4) Ask the patient if they are happy to indicate the nature of the problem, advising that this may help guide the doctor how soon to attend to this
5) Advise the patient that the usual doctor will attend to this in a timely manner
6) Send a task to the usual doctor indicating the above information – this should be in the form of a ‘patient note’, and will therefore be audit trailed in the patient record.
7) Set a default action by date of 1 week

PLEASE NOTE THAT THE ABOVE PROCEDURE APPLIES REGARDLESS OF WHETHER THE USUAL DOCTOR HAPPENS TO BE THE DUTY DOCTOR


The doctor should then:
Attend to tasks in a timely manner
Set a timescale for completing the task

The doctor should either:
Call the patient, using an extra review appointment if they need to be seen

Forward the task to reception indicating clearly what action they should take – e.g. use same day appointment, speak to the duty doctor.


Non access queries

Repeat prescription requests will only be accepted via EPS, by the repeat prescription slip or by ticking the relevant section on the repeat list. We will not accept requests other than for items that are on the repeat prescription list. Any other requests should be via tasks.

Letters should be requested via reception. Patients should be advised of the charge and sent as tasks.

Fit notes should be requested via the existing form

Andy Tate 26.6.15



 
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