For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

How To Book An Appointment?


Check Your Condition First

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self-help information. Please try this advice before contacting the Practice.

Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.


Help and support available from many National and Local Organisations

Visit our Self Help Zone


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Urgent appointments for today or tomorrow

Every day at 8:30am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed.

During the consultation, the GP or Physicians Associate will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or GP at one of the Hubs.

At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

Book a Routine Appointment

Advance Booking

Bookable up to 2 months ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.

A number of these appointments are available to book online.


Telephone Consultations

You can book telephone appointments with our GPs, Physicians Associates or Nurses in advance for various issues such as ongoing medical problems, sick notes, medication changes, blood test results, investigation results and many other things to save time and your journey.


Ways to book

  1. Download the NHS App
  2. Contact us Online - Book up to 4 weeks in advance.
  3. Telephone: 0207 624 2414
  4. Book in-person

Further details on how to cancel your appointment


Sickness Certificates (Fit Notes)

Travel Vaccinations

Home Visits

Request for a home visit should be made before 10am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.

Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit, he could see 5 to 6 patients at the surgery. For this reason, it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients have to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.

The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.

Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999.

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 0207 624 2414.

Alternatively, you can cancel your appointment using our online services or The NHS App if you are signed up to the service.


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy

GP Access Hub Appointments

The GP Access Hubs have access to your medical records where needed.

If you are unable to get a convenient appointment at Kilburn Park Medical Centre, you can also make an appointment to see a GP, Nurse or Health Care Assistant at our local GP Access Hub.

Our local GP Access Hub address:

Staverton Surgery
51 Staverton Road


Opening Hours

  • Monday to Wednesday – 6:30pm to 8pm
  • Thursday – 4pm to 8pm
  • Friday – 6:30pm to 8pm
  • Saturday – 9am to 5pm

Types of appointments offered:

A mixture of GP, Nursing & HCA appointments


Ways to Book:

  1. Telephone: 0207 624 2414 and speak to reception who can book you an appointment
  2. Contact NHS 111 Online or Telephone: 111
  3. Telephone the Hub: 020 3875 7149 - This line is open during Hub opening times only.